FREQUENTLY ASKED QUESTIONS

PLEASE READ CAREFULLY: All US orders are shipped via UPS or USPS (Tracking number included) Processing takes approximately 2-3 business days. Shipping takes approximately 2-5 business days for non-custom pieces. Tressworthy Hair ships Monday-Friday excluding weekends and holidays. Custom orders: are made to order and are completed in the order in which it is received. Please allow approximately 3-5 weeks for processing and 3-8 weeks for production + shipping time. We now offer Free Shipping Friday!!! ***IMPORTANT*** Orders that are $100 and over are required to have a signature (insurance) which you the customer are responsible for. ​ Shipping does not include insurance. This means that in the event of lost, stolen, or delayed packages, the buyer will not be eligible to file an insurance claim to be reimbursed. Once the items have left our facility, we are not in control and will not take responsibility for damaged, lost or delayed packages. Custom orders: are made to order and are completed in the order in which it is received. Please allow approximately 3-5 weeks for processing and 3-8 weeks for production + shipping time.

PLEASE READ CAREFULLY:  We Do Not offer refunds. Store Credit ONLY. Tressworthy Hair offers a 7-day return policy on all items, excluding custom orders. Customers have 7 days AFTER receipt of product to return item(s) at their own expense.  ​ Once item(s) has been received and examined, a store credit will be issued. The online store credit WILL NOT include shipping, as shipping is NON-REFUNDABLE.  To be eligible for return, your items must be in the same condition that you received it. Your item must be unworn, unused and in its original packaging. You will also need to show proof of purchase.  ​ We do not offer refunds or returns on custom pieces. Please make sure you double check your size, notes and full address. Once production has started, no changes can be made.  PLEASE NOTE:  If your parcel is returned to Tressworthy Hair for: ​ 1) Incorrect or insufficient Address 2) Failure to receive and/or pick up from your local post office within the stipulated time frame You will be contacted to organize re-delivery. additional cost incurred by you. By making a purchase you are agreeing to this policy. ​ For Returns, Please email  info@tressworthyhair.com

For the care of your jewelry, it is recommended that you do not get your pieces wet. Its best to avoid lotions, oils, and water while wearing your jewelry. Store your pendants in a concealed bag or an enclosed jewelry box. Moisture absorbers are also great to keep with your pieces. PURE COPPER (RAW) Pure copper means that there is no coating. This Copper comes in the rawest form and is especially beneficial. However, if worn for long periods of time, you will notice skin discoloration (green skin). The color change occurs as a normal reaction to the prolonged copper exposure on the skin, typically caused by oxidation. The green color fades and it is not harmful to your health. It is easily removed with Lemon juice and pink Himalayan salt, and water. Pure copper also has a natural patina. You may wear it as is or simply polish/clean to reveal the brightness of the color again.

HOW TO CLEAN COPPER: Allow the pieces to soak in the Pink Himalayan salt water and lemon juice mixture for 5-10 minutes. Use a polishing cloth to rub fresh squeezed lemon juice and Pink Himalayan salt until clean. HOW TO CLEAN BRASS: Allow the pieces to soak in the Pink Himalayan salt water and lemon juice mixture for 5-10 minutes. Use a polishing cloth to rub fresh squeezed lemon juice and Pink Himalayan salt until clean. You can also use Brasso, make sure to use a cloth and dab until clean. We are not responsible for allergies to metal. Please be aware of your personal allergies prior to purchase.

For those who are interested in utilizing your pendants in your spiritual journey, it is important that you cleanse, charge, and recharge your crystals. Stones and crystals energetically absorb any toxins, EMF (Electromagnetic Fields) frequencies and lower vibrations, so it is highly recommended that they are recharged with love. You can: Place your stone/crystals on top of a selenite plate, bowl or stick which can also be purchased on the website. Leave your stone/crystals overnight so that it may be ready to wear the next day. Full Moon/ New Moon Most common cleanse comes from moonlight. Leave your stone on the windowsill during a full moon or new moon. Be mindful of your intentions when deciding which phase to use. Full moon aids in release, while the New moon promotes growth. Smudging Sage, Dragon's blood, Palo Santo or any cleansing smudge stick of your choice. Light the smudge stick until it produces a line of smoke. Hold the stone/crystals above the stick and allow the smoke to cover it. I do this for about 3-5 minutes. Singing Bowl Place your stones/crystals inside of a singing bowl and play. This is a great secondary tool to add to the 3 options above.